Elements and Performance Criteria
- Facilitate team planning
- Individual and team purpose, roles and responsibilities are clarified, agreed upon and defined in accordance with organisational goals and objectives
- Assignment instructions are identified and clearly communicated to team members in accordance with legislative and organisational requirements
- Open communication within the team is encouraged and facilitated to ensure full understanding and accurate exchange of information
- Team effort is rewarded and support provided to develop mutual concern and camaraderie and to maximise benefit from team diversity
- Monitor team performance
- Duties, rosters and responsibilities are assessed against and matched to team capabilities and is in accordance with assignment instructions, legislative and organisational requirements
- Performance of the team and individual members is systematically monitored against defined measurable performance criteria to ensure the satisfactory completion of assignment instructions
- Adequate consideration is given to contingencies when allocating specific rosters duties and responsibilities to team members
- Performance expectations are assessed objectively against assignment and client expectations, team and individual capabilities
- Performance expectations are communicated clearly to individual team members and the team as a whole
- Industrial relations requirements are considered and adhered to in maintaining the team and addressing team and individual concerns
- Develop team performance
- Effective working relationships are established and maintained through the provision of appropriate support, communication and feedback
- Constructive feedback on quality of performance is regularly provided to team members for integration into work practices
- Positive action to address deficiencies or areas for improvement in team performance is taken and handled sensitively
- Team is supported and encouraged to achieve its goals and changing priorities through active reflection and participation in team activities and communication processes
- Team concerns are acknowledged and addressed as required and wherever possible discussed and resolved within the team
- In the event of non-resolution, team concerns are constructively presented to and discussed with appropriate personnel in a timely and objective manner using established dispute resolution procedures